Medical Imaging & Healthcare Engineering
rfq@suncareco.tech+966 56 944 8859
Services · Remote Technical Support

Remote Technical Support

Reach an imaging engineer before a visit is booked. We read the error, the logs and the configuration with you, and tell you what the system actually needs.

First replySend the model and the error — that is enough to start
Multi-vendorGE, Siemens, Philips, Toshiba / Canon
No blind visitsA site visit is agreed only once we know what it is for
Service and engineer utility screens reviewed during a remote support session
Before anyone travels

Most of the diagnosis happens before the visit.

A scanner that stops does not always need an engineer on site. Error codes, service logs, DICOM settings and a photo of the console tell us a great deal. We work through them with your team first, so that when a visit is needed it arrives with the right part and the right plan.

  • Guided diagnosis from the error text and service logs
  • DICOM, worklist and network settings reviewed with your team
  • Backup and data-preservation steps agreed before any repair
  • A written recommendation: what to do now, and what needs a visit
Support programs

Two programs. One engineering team.

Choose the program that fits how your maintenance work is organized.

For Hospitals & Healthcare Facilities

Sun Care Direct

A specialized remote technical support program designed for hospitals, clinics, and healthcare facilities with in-house biomedical engineering and maintenance teams.

  • Remote engineering consultation.
  • Equipment troubleshooting and error code analysis.
  • Maintenance and repair guidance.
  • Specialist technical assistance.
  • Expert consultation coordinated through Sun Care.
  • Spare parts identification and sourcing support.
  • Ongoing technical cooperation with in-house maintenance teams.
Inquire About Sun Care Direct
For Independent Engineers & Medical Equipment Service Companies

Sun Care Partner

A professional technical support partnership for independent biomedical engineers and medical equipment service providers.

  • Remote technical consultation and troubleshooting.
  • Advanced equipment fault analysis.
  • Access to specialist assistance coordinated by Sun Care.
  • Maintenance and repair guidance.
  • Spare parts identification and sourcing.
  • Long-term technical cooperation opportunities.
Our commercial principle

Independent engineers and service companies retain control of their customer relationships. Customer information remains confidential, and Sun Care does not directly solicit a partner's customers without the partner's consent.

Inquire About Sun Care Partner

A dedicated Sun Care Support platform is in preparation.

What we can do remotely

More than you would expect.

Not every fault needs hands on the machine. These are the things we regularly resolve, or narrow down, without one.

Error and log interpretation

Reading the system error, the service log and the event history to separate a real hardware failure from a configuration or workflow problem.

PACS / DICOM connectivity

AE titles, ports, worklist queries and transfer failures are usually settings, not hardware. Most of these are resolved over a call.

Pre-visit preparation

Identifying the likely part, confirming it is available and agreeing the backup and downtime plan, so a single visit closes the job.

Second opinion

A review of a quotation, a diagnosis or a recommended replacement before you commit to it, based on the system's own records.

Reporting a fault

What to send, and what happens next.

A precise first message shortens every step that follows.

  1. Send the essentials

    Manufacturer, model, city, the error text or a photo of the screen, to service@suncareco.tech or WhatsApp.

  2. Remote review

    We read the logs and configuration with you and rule out what can be ruled out.

  3. Plan the fix

    Parts, backups and the site visit, if one is needed, are agreed before anyone travels.

  4. Verify and document

    Imaging and transfer tests confirm the fix; the report records what changed.

Related work

When the visit does happen.

Remote support often ends in a recovery job. These are systems we brought back.

System down?

Send the model and the error.
We start from there.

WhatsApp our engineersEmail service@suncareco.techLog it in the customer portal

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